Recommended Software for Staffing & Recruiting Agencies

There is a list of things to consider when running the operations side of a staffing firm. It's paramount that staffing professionals maintain positive relationships with clients, while they simultaneously keep track of talent leads, and churn out comprehensive reports and meet deadlines.

Due to the accelerated growth of the staffing and recruiting industry, there has been a rise in demand for staffing technology in the past few years. Many consider it a key factor for growth as it automates several processes, giving you the luxury of focusing on other more challenging tasks. Despite this, research conducted by Bullhorn in 2019 indicates that 49% of staffing professional respondents still consider "digital transformation to improve operations" a challenge. There are thousands of staffing software currently available in the market and going through each one of them can be quite tedious and time-consuming. In this article, we narrow down 5 staffing tools and features to explore this year.

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Hubspot is an industry-leading CRM software that allows users to integrate sales, marketing, CRM, and service into one centralized database. Users are provided with a real-time view of the sales funnel and can easily track each interaction in a timeline organized by lead. Pricing may range from $50 to more than $180 a month


Dialpad is a purely cloud-based communications platform for business that allows users to do everything from SMS messaging, to voice messaging, to video conferences, to real-time screen sharing. What differentiates this application from all other VoIP software is its voice intelligence technology, which spares users from the added hassle of manually taking down the minutes of online meetings. This useful tool can be further optimized by integrating the application with GSuite, Office360, and Salesforce to save time.


Salesforce is an integrated cloud-based CRM, Project Management, and HR platform that helps users efficiently streamline contacts, monitor marketing campaigns, track client interactions and provide post-sale reports. The enterprise edition provides users with API integrations, call scripts, team-selling functionality, and more.  This popular software comes with a comprehensive pricing list, ranging from as low as $25 to over $300 a month, depending on the features you want to purchase. You may also opt to get a direct quote from Salesforce to get a package specifically for your firm's needs.

Zoho CRM

Zoho CRM is another web-based CRM that focuses on not only pipeline management, and purchase control, but also lead and contact management. Its mobile application gives users the ability to monitor and close deals whenever and wherever they wish. Users may also extend the application's functionality by connecting it to multiple external applications, including GSuite, Cloudwork, and MailChimp.


3CX Phone System is a robust software-based and open standards PBX  phone system that can be accessed through the Cloud, Windows, and Linux. It's an open-standards platform that can be used with a wide array of VoIP/SIP trunk providers, gateways, and IP phones. This software helps organizations tackle all their daily communication needs for a fraction of the usual cost, starting at $250 a year.

The Staffing technological landscape is constantly progressing, therefore it's good practice to always be on the lookout for software that will help your firm progress further, whether starting, upgrading or even if you’re already planning on selling your staffing firm.

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